Privacy Policy
Chinatown Attractions respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, chinatownattractions.com, and outlines your legal rights in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Commitment to Privacy and Data Protection
At Chinatown Attractions, safeguarding your privacy and the security of your personal data is of paramount importance. We are fully committed to processing your personal data lawfully, transparently, and for legitimate purposes, while ensuring its confidentiality and integrity throughout our operational processes.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through chinatownattractions.com and associated services. For the purposes of applicable data protection laws, the data controller responsible for the processing of your personal information is Chinatown Attractions, which can be contacted at [email protected].
3. Categories of Data Processed
We may collect and process the following categories of data, depending on your interaction and usage of our services:
a) Usage Data
Information about how you use our website and services, including IP address, browser type, operating system, device identifiers, referring website, page views, and session statistics.
b) Account Data
Personal identifiers and contact details provided when you create or manage an account, such as your full name, postal address, email address, and telephone number.
c) Profile Data
Information relating to your preferences, booking history, feedback, activity trends, and interests in attractions or products offered through our website.
d) Communication Data
Records of communications you have with our customer support, including inquiries, support tickets, and email correspondence via [email protected].
e) Technical Data
Details about the devices you use to access our website, including system configurations, screen resolution, browser plug-ins, network information, and associated metadata.
f) Transaction Data
Data related to purchasing, including payment details (processed securely by third-party providers), billing addresses, and delivery information.
g) Preference Data
Data reflecting your preferences for marketing communications, newsletter subscriptions, and product or tour interests.
4. Legal Bases for Processing
We process your personal data under the following legal bases:
– Performance of a Contract: To deliver services or functionality you requested (account management, bookings, transactions).
– Consent: For processing that is based on your informed, unambiguous consent (e.g., marketing communications).
– Legal Obligation: To comply with applicable legal and tax obligations.
– Legitimate Interests: To improve our services, perform analytics, ensure security, or communicate with users, where such interests do not override your rights.
5. Your Rights
You have the following rights under GDPR and applicable CCPA provisions:
– Right of Access: Obtain confirmation whether your data is being processed and access a copy.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data, subject to lawful retention exceptions.
– Right to Restrict Processing: Limit how your data is used under specified conditions.
– Right to Data Portability: Receive your data in a structured, commonly used format and transfer it to another controller.
– Right to Object (GDPR): Object to processing based on legitimate interests or direct marketing.
– Right to Opt-Out (CCPA): California residents may opt out of the “sale” of their personal data, as defined under CCPA.
To exercise your rights, please email us at [email protected].
6. Security Measures
We implement robust physical, organizational, and technical measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
– Data encryption (in transit and at rest)
– Access control with role-based permissions
– Regular security assessments and patch management
– Redundant backups and disaster recovery protocols
– Personnel training in data protection and privacy compliance
7. International Transfers
When your personal data is transferred outside the European Economic Area (EEA) or other jurisdictions with equivalent protections, we ensure such transfers are safeguarded using standard contractual clauses approved by the European Commission or other legally appropriate transfer mechanisms.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes we collected it for, and in accordance with applicable legal, regulatory, tax, or accounting requirements.
– Usage and Technical Data: Retained up to 24 months for analytical purposes.
– Account Data: Retained for the duration of your account and up to 6 years post-closure.
– Transaction Data: Retained for at least 7 years for compliance with financial regulations.
– Communication Data: Retained for up to 3 years after the date of interaction.
– Preference and Marketing Data: Retained until you withdraw your consent.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance your experience on chinatownattractions.com. These technologies include:
– Essential Cookies: Necessary for the proper functioning of the website.
– Functional Cookies: Enable personalized features and settings.
– Analytics Cookies: Collect information on usage patterns to measure performance and improve user experience.
– Performance Cookies: Help us identify your preferences, such as recently viewed items or saved settings.
10. Cookie Management and Compliance
Under GDPR and CCPA, you have the right to manage your cookie preferences. Upon visiting chinatownattractions.com, a cookie consent banner allows you to accept or reject non-essential cookies. You can also modify cookie settings in your browser at any time or withdraw consent through our cookie preference center.
Do Not Track signals are honored to the extent required by applicable laws.
11. Special Protections for Children Under 13
We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have collected personal information from a child without verified parental consent, we will delete that information promptly. Parents who believe their child has submitted data can contact us at [email protected] to request its removal.
12. Policy Updates and User Notifications
We reserve the right to modify or update this Privacy Policy as necessary to reflect changes in our practices or legal obligations. Where material changes are made, users will be notified through prominently displayed notices on chinatownattractions.com or via direct communication where appropriate.
13. Contact Us
We encourage you to contact us with questions, concerns, or requests regarding your personal data and privacy.
Email: [email protected]
Website: https://chinatownattractions.com
Chinatown Attractions is committed to complying fully with applicable privacy laws, including the GDPR, CCPA, and related frameworks. If you have any privacy concerns or believe your data has been handled improperly, please don’t hesitate to reach out to us.